PRODUCT WARRANTY TIMEFRAME:
- Returns for refund: 30 Days
- Exchanges for replacement on defective items: 90 Days
PRODUCTS EXCLUDED FROM ABOVE WARRANTY:
- Primary Lithium and Alkaline batteries: 0 Days
- RC Helicopters: 7 Days
- Order discrepancies/Dead-On-Arrival (DOA): 7 Days
GENERAL RETURN INFORMATION
Upon receiving your order, we ask that a thorough inspection be made. This is to ensure that all items ordered are received, and that no items are missing or incorrect. Please inspect all items for any signs of damage or defect.
If any items are missing, damaged, or incorrect - follow the instructions below and send notice as soon as possible. Please note that International buyers will pay for shipping costs, both ways.
- Send notice of any error within 7 Business days of the delivery date.
We reserve the right to refuse any return for which notice was not given within this period.
- Initiate the RMA process from a representative via e-mail or phone call for an RMA number.
Note: Do not send back any product without an RMA number, as your return may be denied.
*Submission through the form does not mean RMA has been approved. Our representatives may contact you with additional details before RMA (Return) is approved.
- Return the item(s) within 14 days of the RMA issue date.
- All refunds will be applied AFTER the returned items have been received to our warehouse.
- All exchanged items will be shipped AFTER the defective units have been received and tested by our QC department.
RETURN FOR REFUND DETAILS
If a purchase is not satisfactory, or was purchased in error, you are welcome to apply to initiate the RMA process. Shipping costs or insurance fees are nonrefundable. Items that were shipped via “Free Shipping” are subject to retroactive shipping fees upon their return. Any item(s), including items nonfunctional or dead on arrival, returned for a cash refund, will not be provided with a shipping label.
EXCHANGES FOR REPLACEMENT
If an item ordered is determined to be defective, returned items will be tested by our QC department to identify any defects. If an item is determined to be in working condition, the RMA may be denied, and the original product may be returned to sender. Please note that shipping labels are only provided for defective units that are reported within 7 days of arrival. Exchanges may be made for the same product only.
RETURNS FOR RC UNITS (Helicopters, Quadcopters, Boats, etc)
All RC units have a 7 day warranty that begins from the date of package delivery. Any malfunction reported outside this period of time will not be eligible for a return or exchange and an RMA will be denied. Any refund of an RC unit is contingent on the unit being in its original, unopened package. Any physical damage, crash, hard landing, or visible wear will void the warranty and leave the unit ineligible for return or exchange.
Propel Direct is only able to accept a return for refund for a DJI product if it is requested within 14 days of its arrival, completely unopened and new in box. Any opening of the box can result in the return being denied and will be returned to sender at the senders expense. If a user is experiencing defects or malfunctions please contact DJI.
DJI Office - Phone: (818) 235 0789 Mon-Fri 9:00 am - 5:00 pm (PST)
E-mail address is: firstname.lastname@example.org
Any return for refund is subject to a restocking fee of 15% and all shipping or insurance fees are forfeit. Restocking fees can be implemented if original packaging is lost, any welding or soldering has occurred, there are missing pieces or accessories, or any item is missing a UPC code.
All Products sold by Propel Direct are in new, unused condition, except where otherwise noted. All items delivered via Propel Direct are warranted to the warranty policies in place. Third party owners are subject to voided warranties or denied returns. All products are only guaranteed to be as effective as stated in description, and are subjective to variable environmental factors. Customers are responsible for ensuring that the correct product is purchased for their intended purpose. Propel Direct is not responsible for any damage caused by improper handling or misuse of any product.
TERMS OF SALE
Propel Direct, its parent company, or any subsidiary, will not be held liable for any special, consequential, incidental, or any other damage to the product or resulting of the product. This includes, but is not limited to, damage, loss of profits, loss of effectiveness, loss of use, or ANY consequence regarding third party buyers.
All purchases from Propel Direct require an agreement to all terms listed here and include all conditions and return policies.